At RevvedUp AI Limited, we value our relationship with our customers and want to ensure a fair and transparent process for account cancellations. This policy is in accordance with our Master Services Agreement (MSA).
Cancellation Process
- Duration of Agreement: As per our MSA, the agreement commences on the Effective Date and continues for the Initial Period specified in the order form. It automatically renews for successive periods of the same length (Renewal Periods) unless terminated as outlined below.
- Termination Notice: Either party may terminate the agreement by providing written notice at least 30 days before the end of the Initial Period or any Renewal Period. The agreement will then terminate upon the expiry of the applicable period.
- Material Breach: Either party may terminate the agreement upon 30 days' written notice if the other party materially breaches any terms or conditions of the MSA.
- Non-Payment: RevvedUp AI Limited reserves the right to terminate the agreement immediately on written notice if the customer fails to pay any amount due under the agreement on the due date and remains in default not less than 14 days after being notified in writing to make the payment.
Post-Cancellation
- Payment Obligations: In the event of termination for any reason, the customer shall pay in full for the Services up to and including the date of termination.
- Data Retention and Deletion:
- RevvedUp AI Limited may destroy or dispose of any Customer Data in its possession unless we receive a written request for data delivery within 60 days after the effective date of termination.
- If requested in writing, we will use reasonable commercial endeavors to deliver the most recent back-up of the Customer Data within 30 days, provided all outstanding fees have been paid.
- Customer Data will be permanently deleted from our servers 30 days after cancellation, and from our backups within 60 days.
- Content cannot be recovered once it has been permanently deleted.
- Access to Services: Customers will be able to access their account until the end of the billing cycle once cancellation is initiated.
Refunds
We do not automatically prorate any unused time you may have left. However, if you haven't used your account in months or just started a new billing cycle, please contact us at support@revvedup.ai for consideration of a fair refund. We aim to treat our customers right.
RevvedUp AI Limited-Initiated Cancellations
We reserve the right to cancel accounts under the following circumstances:
- Extended inactivity periods (specific timeframes may vary based on account type)
- Violation of our Terms of Service
- Evidence of abusive behavior or misuse of our products
Contact Us
If you have any questions about this Cancellation Policy or wish to initiate a cancellation, please contact us at support@revvedup.ai.
This Cancellation Policy is subject to change. Any modifications will be effective immediately upon posting the updated policy on our website.
