Policies, Terms, and Legal Stuff

We try to make all our policies as clear, fair, and readable as possible.

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Terms of Service
Privacy Notice
Cancellation Policy
Use Restrictions Policy
Security Overview
Refund Policy

Terms of Service

Last updated: June 27, 2024

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to RevvedUp AI Ltd.

When we say “Services”, we mean any product created and maintained by RevvedUp AI Ltd. This includes whether the app is delivered within a web browser, desktop application, mobile application, or another format. RevvedUp falls under this category.

When we say “You” or “your”, we are referring to the people or organiations that own an account with one or more of our Services

We may update these Terms of Service in the future. When you use our Services, now or in the future, you are agreeing to the latest Terms of Service. That’s true for any of our existing and future products and all features that we add to our Services over time. There may be times where we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability.

If you violate any of the terms, we may terminate your account. That’s a broad statement and it means you need to place a lot of trust in us.

Account Terms

  1. You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend users set up two-factor authentication for added security.
  2. You may not use the Services for any purpose outlined in our Use Restrictions policy.
  3. You are responsible for all content posted and activity that occurs under your account. That includes content posted by others who either: (a) have access to your login credentials; or (b) have their own logins under your account.
  4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Payment, Refunds, and Plan Changes

  1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
  2. For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in order to continue to use the service. See our Cancellation policy for more details.
  3. If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.

    In the event of downgrading your subscription, we will calculate any unused portion of your current plan and convert it into application credits, which will be applied to your account. These credits can be used for future payments within the application. Please note that we do not issue refunds for downgrades; application credits will be provided instead.
  4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.
  5. We process refunds according to our Fair Refund policy.

Cancellation and Termination

  1. You are solely responsible for properly canceling your account. Within each of our Services, we provide a simple no-questions-asked cancellation link. You can find instructions for how to cancel your account in our Cancellation policy. An email or phone request to cancel your account is not automatically considered cancellation. If you need help cancelling your account, you can always contact our Support team.
  2. Your account will remain accessible until the end of your billing term. Following your billing term, within 30 days, all content may be permanently deleted from active systems and logs. Within 60 days, all content may be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
  3. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle. See our Fair Refund policy for more details.
  4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the hundreds of thousands of accounts, there is at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance. For more details, see our Use Restrictions policy.
  5. Verbal, physical, written or other abuse (including threats of abuse or retribution) of Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

  1. We make a promise to our customers to support our Services. That means when it comes to security, privacy, and customer support, we will continue to maintain any legacy Services. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
  2. Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Uptime, Security, and Privacy

  1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for most of our Services.
  2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
  3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted. Please refer to our Security Overview for full details.
  4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that RevvedUp may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:
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    a) To help you with support requests you make.     We’ll ask for express consent before accessing your account.
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    b) On the rare occasions when an error occurs that stops an automated process partway through.     We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause as much as possible to avoid the errors from reoccurring.

    c) To safeguard RevvedUp.     We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse investigation.

    d) To the extent required by applicable law.     As a US company with all data infrastructure located in the US, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act. If a non-US authority approaches RevvedUp for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If RevvedUp is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.
  5. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. You can see a list of all subprocessors who handle personal data.
  6. Under the California Consumer Privacy Act (“CCPA”), RevvedUp is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms of Service, Privacy policy, and other policies. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use RevvedUp's Services in a way that violates the regulations.

Copyright and Content Ownership

  1. All content posted on the Services must comply with U.S. copyright law.
  2. We claim no intellectual property rights over the material you provide to the Services. All materials uploaded remain yours.
  3. We do not pre-screen content, but reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
  4. The names, look, and feel of the Services are copyright© to the Company. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company’s logo or any Service logos for promotional purposes. Please email us requests to use logos. We reserve the right to rescind this permission if you violate these Terms of Service.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission by the Company.
  6. You must not modify another website so as to falsely imply that it is associated with the Services or the Company.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.

Services Adaptations and API Terms

We offer Application Program Interfaces (“API”s) for some of our Services. Any use of the API, including through a third-party product that accesses the Services, is bound by the terms of this agreement plus the following specific terms:

  1. You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.
  2. Third parties may not access and employ the API if the functionality is part of an application that remotely records, monitors, or reports a Service user’s activity other than time tracking, both inside and outside the applications. The Company, in its sole discretion, will determine if an integration service violates this bylaw. A third party that has built and deployed an integration for the purpose of remote user surveillance will be required to remove that integration.
  3. Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account’s access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. If we need to suspend your account’s access, we will attempt to warn the account owner first. If your API usage could or has caused downtime, we may cut off access without prior notice.

Liability

We mention liability throughout these Terms but to put it all in one section:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms of Service or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent. If you choose to use our Services, thank you for betting on us.

If you have a question about any of the Terms of Service, please contact our Support team.

Privacy Notice

Last updated: August, 2025

The privacy of your data is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. 

Who we are

RevvedUp AI Ltd is an organization created to help sales and marketing teams leverage AI to save time and better engage their prospects/customers.

We are registered in England and Wales under the company number 15575110 and have our registered office address at 7 Stone Street, Brighton, England, BN1 2HB. 

We are also registered as a data protection fee payer with the Information Commissioner’s Office (the ICO). Our registration reference is ZB741065.

We have appointed Trust Keith Ltd as our Data Protection Officer.  

How to contact us

If you have any questions about this Privacy Notice or how we handle your personal data, please get in touch with as at security@revvedup.ai

What this privacy notice covers

This Privacy Notice applies to all products and websites built and maintained by RevvedUp AI Ltd (also referred to as ‘RevvedUp’, ‘We’ or ‘Us’ in this Privacy Notice), as well as any service or interaction you may have with us. 

This Privacy Notice does not apply to our employees or recruitment process.

Data protection law in certain jurisdictions, including the EU and the EEA, differentiates between the concepts of ‘data controller’ and ‘data processor’. 

In short, a data controller determines the means and purposes personal data is processed, while a data processor can only process personal data on the instructions of the data controller. 

We are the data controller of all personal information covered by this privacy notice, with the exception of ‘Customer information’.

Our customers are the data controller for all Customer Data that we process. This means we act as the data processor. For more information on how our customers process your personal data when we are acting as the data processor, please refer to their privacy notices. 

What personal information we may collect about you

Depending on the circumstances we interact with you, we may process the following personal information: 

  • Identity and contact information: Such as your first name, last name, email address and phone number
  • Professional information: Such as your job title, company name and other information about your professional and educational background, including information on your LinkedIn profile.  
  • Communications information: Including message content, sender information, call transcripts and other metadata
  • Billing information: Such as credit card and payment details, billing address and records of payment transactions. 
  • Account information: Including your login details, user ID and interactions with our product
  • Customer support information: Including any information related to interactions you have your support team, including any complaints or feedback 
  • Customer information: Including personal data that we process on behalf of our customers. We only use this personal information in line with our customer’s instructions as the data controller. 
  • Marketing preferences: Including whether you have opted out or consent to receiving promotional material and newsletters 
  • Device and technical information: Such as your IP address, browser type, operating system versions, device ID, language preferences, timezone, location and any other information collected by cookies we may use
  • Anti-bot assessment information: We use third-party CAPTCHA services across our applications to mitigate brute force logins and for RevvedUp as a means of spam protection. When you log into your RevvedUp accounts and fill in certain forms, the CAPTCHA service evaluates various information (such as IP address, how long the visitor has been on the app, mouse movements) to detect if the activity is from an automated program instead of a human.  
  • Usage information: Such as information about your usage of our products and websites, including metadata. 
  • Analytical and audience information: Including personal information we collect about your browsing activity and demographic, when you engage with us on social media or when you consent to these types of cookies on our website. This may include your browser and operating system versions, your IP address, behavioural data such as which web pages you visited and clicks, how long they took to load, and which website referred you to us.
  • Information publicly available on the internet and in public records 
  • Any other information you choose to provide us.

We may collect some of this information indirectly about you. In particular, we may collect:

  • Device and technical information automatically when you visit our website or use our product 
  • Analytical and audience information from advertising, social media and cookie providers
  • Identity, contact and professional information from publicly available sources and third party data brokers 

How we process your personal information 

Depending on the circumstances we interact with you, we may process the following personal data:

If you are a user of our website 

Purpose we may use your personal information

Our legal reason for processing your information

We may process your information when you use and interact with our website (for example, your device, technical, usage information, analytical, audience and account information). 

We may use this information to: 

  • Provide you with a service over the internet 
  • Better understand user behaviour, improve website functionality, conversion rates, enhance user experience and optimise our marketing efforts. 

For more information please refer to our Cookies Policy.

We rely on our legitimate business interests to provide a business website when using cookies strictly necessary to provide you with a service over the internet. 

We rely on your consent when using analytical, functional or performance cookies. 

We may process your information when you get in contact with us (for example, your identity, contact and communications information). 

We may then use this information to respond to your query and provide you with information about our service.

Our legitimate business interests to engage with you as a prospective customer or supplier

We may process your information when you sign up for our newsletter (for example, your identity, contact and marketing preferences information).

We may then use this information to send you marketing emails, keep a record of your marketing preferences and add you to our CRM.

Your consent

If you are a business customer

Purpose we may use your personal information

Our legal reason for processing your information

We may process your information to send you targeted marketing information and add you to our CRM (for example, your identity, contact, professional and marketing preferences information). 

For more information, please see the heading below ‘Our use of the Revvedup Platform

Our legitimate business interest to promote our business and engage in B2B sales 

We may process your information to carry out targeted advertising (for example, your identity, professional, device, technical, analytical and audience information, as well as other information publicly available) 

Please note as part of this, we may use profiling techniques to deliver targeted advertising

Consent

Our legitimate business interests to promote our product and services and improve marketing efficiency

If you are a prospect

Purpose we may use your personal information

Our legal reason for processing your information

We may process your information so that we can take steps to enter into a business relationship (for example, your identity, contact, professional, communications and billing information). 

We may use this information to: 

  • Providing you with a product demo 
  • Signing our Terms of Services
  • Storing your

We rely on our legitimate business interests to enter into and manage our business relationship with you

We may process your information so that we can take steps to onboard your business with us and provide you with our products and services (for example, identity, contact, professional, account, technical, device and usage information). 

We rely on our legitimate business interests to provide our services and manage our business relationship with you 

We may process your information to send you service updates (for example, your identity and contact information). 

We may use this information to send you updates about:

  • Changes to our service, terms and conditions, and privacy notice 
  • Our product, service and events

We rely on our legitimate business interests to manage our business relationship with you when sending service updates. 

We rely on your legitimate business interests to send you B2B marketing material.

We may process your information to track system errors and help you squash a software bug (for example, device, technical and usage information).

We rely on our legitimate business interests to resolve any system errors and software bugs. 

We may process your information to investigate, prevent, or take action regarding restricted uses of our website or service. 

We will only ever do this when necessary and as a last resort. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.

We rely on our legitimate business interests to protect the privacy and safety of both our customers and other third parties. 

Our legal obligations 

Other ways we may process your personal information

Purpose we may use your personal information

Our legal reason for processing your information

We may process your information for security purposes and to help prevent fraud (for example, device, technical, usage and anti-bot assessment information). 

We rely on our legitimate business interests to maintain the security of our website and product, and to protect our business and third parties from fraudulent activity. 

We may process your information when you participate in an online survey (for example, your identity, contact, professional and communications information). 

We then may use this information to: 

  • Better understand how your use our products and how we can make improvements 
  • Create marketing material, including customer testimonials, which we may share on our website and social media channels

We rely on our legitimate business interests to learn more about our customers, improve our product and grow our business. 

We won’t use your name or company in marketing statements without your consent.

We may process your information for analytics, reporting and product improvement purposes (for example, your technical, device, usage, analytical and audience data)

We rely on our legitimate business interests to learn more about our customers, improve our product and grow our business.

We may process your personal data to meet our legal, regulatory and tax reporting obligations

Our legal obligations 

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We may process your personal data when necessary for the establishment, exercise and defence of legal claims

We rely on our legitimate business interests to establish, exercise and defend legal claims

Our legal obligations 

In some circumstances, you may be required by law, or under contract, to provide personal data, such as your name, business and job title. If you do not provide this data to us, we will not be able to provide our product and services to you.

Our use of the RevvedUp platform

We also use our own RevvedUp platform to generate AI-driven insights that help us develop innovative targeted campaigns, optimise performance, and drive conversions with greater ease. 

As part of this, we process personal information collected from third party data brokers and publicly available sources on the internet. This personal information may include identity, contact and professional information. To collect this information, we often use technology, such as web crawling and data scraping. Our lawful basis for collecting your personal data is legitimate interest, namely our business interest to develop and grow our business, including through direct marketing. 

We may also leverage artificial intelligence and profiling to:

  • To carry out research and generate bespoke insights on accounts and prospects
  • Have agents crawl the web and summarize information found
  • To store information and enrich CRM data 
  • To personalise marketing communications and run outbound campaigns 
  • To engage across social media, web,direct mail and other forms of communication 
  • To transcribe and analyse calls and other information
  • To provide call scripts and analyze calls in real time

We do not use AI or profiling in a way that produces legal or similarly significant effects. 

Please get in touch with us if you would like to learn more about how we use AI and profiling in our business.

When we access or share your information

Like most businesses, sometimes we have to share your personal information with third parties to help provide our services to you or comply with our own legal obligations. 

Categories of third party providers

The categories of third parties we may share your personal data with include: 

  • Third party service providers: We may share your personal data with third party service providers, and businesses that process your personal data on our behalf (‘processors’ and ‘subprocessors’), to help provide our products or services to you. We also use third-party processors for other business functions such as managing newsletter subscriptions, sending customer surveys, and hosting our website. We may also share your information if you integrate a third-party service into your use of our products. For example, we may allow you, at your option, to sign in using your Gmail account.
  • Advertising companies: We may share your personal data with social media providers and advertising companies for the purpose of targeted advertising. 
  • Third party professionals and advisors: We may share your personal information when necessary, such as with tax consultants, lawyers and our externally appointed data protection officer 
  • Law enforcement, regulators and other government agencies: When required by law we may need to share your personal data.
  • Corporate affiliates: Such as other entities in the RevvedUp group.
  • Mergers and acquisitions: Finally, if RevvedUp AI Ltd. is acquired by or merges with another company, we may need to share your personal information for this purpose. 

Use of third party analytics providers

We utilize third-party analytics providers to enhance our website's performance and user experience. These providers may collect information about your interactions with our site through cookies and similar technologies. This data helps us understand user behavior, improve our services, and deliver targeted advertising.

Please note that under some data protection regulations, the sharing of personal information with third-party analytics providers may be considered a "sale" of personal information.

Data sharing outside of the UK 

RevvedUp AI Ltd. is a UK company. Our products and other web properties are operated globally, with primary servers currently located in the United Kingdom. We may store and process data in various locations worldwide to ensure optimal performance and reliability. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us may be transferred to, stored, and processed in multiple countries, including the United States.

Whenever we need to use third parties, including processors and subprocessors (businesses that process your personal data on our behalf) that are based outside the UK, we make sure they have either: 

  • An adequate data protection regime in place to ensure your personal data remains protected (known as ‘adequacy’) 
  • There are appropriate safeguards in place (as per Article 46, 47 or 49 of the UK GDPR)

For more information about these safeguards, or if you would like a copy, please get in touch with us at security@revvedup.ai

How long we keep your personal information for 

We only ever keep your personal information for as long as we have a legitimate business reason to retain it. We will retain Customer Information in accordance with our Customers instructions. When we no longer have a business reason to keep your information, we securely delete or anonymise it.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest. For more information about how we keep your information secure, please review our security overview.

Your rights with respect to your information

Where we are the controller of your personal information, depending on the privacy laws in your jurisdiction, you have the following rights (subject to certain exceptions): 

  • Right to access: You have the right to ask us if we process your personal information and for copies of your personal information 
  • Right to be informed: You have the right to be informed about how we process your personal information 
  • Right to rectification: You have the right to ask us to correct personal information you think it inaccurate 
  • Right to erasure: You have the right to ask us to delete your personal information in certain circumstances 
  • Right to restrict processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances 
  • Right to information portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances 
  • Right to object to processing: You have the right to object to the processing of your personal information in certain circumstances 

Right to withdraw consent: You have the right to withdraw your consent at any time.

United States specific information 

If you are in the United States, we process your personal information as follows: 

  • Categories of personal information: We may process the categories of personal information set out in this privacy notice. 
  • Sources: We may collect or receive personal information from the sources set out in this privacy notice. 
  • Business and commercial purposes personal data is used: We may use personal information for the purposes set out in this privacy notice. 
  • Retention: We will keep personal information in line with the criteria set out in this privacy notice. 

Depending on where you live in the United States, you may have the following rights (subject to certain exceptions): 

  • Right to know: You can request information about how we have collected, used and shared your personal information during the past 12 months. We have made this information available by including it in this privacy notice.
  • Right to delete: You can ask us to delete the personal information that we collected about, subject to certain exceptions (such as if we are legally required to keep information). 
  • Right to opt-out of sale or sharing: You have the right to request that we stop selling or sharing your personal information.
  • Right to correct: You may ask us to correct inaccurate information that we hold about you. 
  • Right to limit use or disclosure of sensitive personal information: You can direct us to only use your sensitive personal information (for example, your debit card or credit card number or precise geolocation) for limited purposes, such as providing you with the services you requested.
  • Right to non-discrimination: You have the right to not be discriminated against for exercising your privacy rights

How to exercise your privacy rights 

Many of these rights can be exercised by signing in and updating your account information.

If you have questions about exercising these rights or need assistance, please contact us at security@revvedup.ai. If an authorized agent is corresponding on your behalf, we will need proper authorisation from the account holder before proceeding.

Complaints or queries

Please get in touch with us if you have any complaints or queries about how your personal information is processed. 

You have the right to raise a complaint with the supervisory authority in the jurisdiction you live, work or where the infringement took place. In the UK, this is the Information Commissioner’s Office. If you need support, you can get in touch with the ICO here.

If you do have a query or a complaint, we would really appreciate the opportunity to respond to your concern in the first instance so please get in touch with us.

Changes & questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at security@revvedup.ai and we’ll be happy to try to answer them!

Cancellation Policy

Last updated: October 14, 2024

At RevvedUp AI Limited, we value our relationship with our customers and want to ensure a fair and transparent process for account cancellations. This policy is in accordance with our Master Services Agreement (MSA).

Cancellation Process

  1. Duration of Agreement: As per our MSA, the agreement commences on the Effective Date and continues for the Initial Period specified in the order form. It automatically renews for successive periods of the same length (Renewal Periods) unless terminated as outlined below.‍
  2. Termination Notice: Either party may terminate the agreement by providing written notice at least 30 days before the end of the Initial Period or any Renewal Period. The agreement will then terminate upon the expiry of the applicable period.‍
  3. Material Breach: Either party may terminate the agreement upon 30 days' written notice if the other party materially breaches any terms or conditions of the MSA.
  4. ‍Non-Payment: RevvedUp AI Limited reserves the right to terminate the agreement immediately on written notice if the customer fails to pay any amount due under the agreement on the due date and remains in default not less than 14 days after being notified in writing to make the payment.

Post-Cancellation

  1. Payment Obligations: In the event of termination for any reason, the customer shall pay in full for the Services up to and including the date of termination.‍
  2. Data Retention and Deletion:
    • RevvedUp AI Limited may destroy or dispose of any Customer Data in its possession unless we receive a written request for data delivery within 60 days after the effective date of termination.
    • If requested in writing, we will use reasonable commercial endeavors to deliver the most recent back-up of the Customer Data within 30 days, provided all outstanding fees have been paid.
    • Customer Data will be permanently deleted from our servers 30 days after cancellation, and from our backups within 60 days.
    • Content cannot be recovered once it has been permanently deleted.
  3. ‍Access to Services: Customers will be able to access their account until the end of the billing cycle once cancellation is initiated.

Refunds

We do not automatically prorate any unused time you may have left. However, if you haven't used your account in months or just started a new billing cycle, please contact us at support@revvedup.ai for consideration of a fair refund. We aim to treat our customers right.

RevvedUp AI Limited-Initiated Cancellations

We reserve the right to cancel accounts under the following circumstances:

  1. Extended inactivity periods (specific timeframes may vary based on account type)
  2. Violation of our Terms of Service
  3. Evidence of abusive behavior or misuse of our products

Contact Us

If you have any questions about this Cancellation Policy or wish to initiate a cancellation, please contact us at support@revvedup.ai.

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This Cancellation Policy is subject to change. Any modifications will be effective immediately upon posting the updated policy on our website.

Use Restrictions Policy

Last Updated: June 27, 2024

We are proud to help give you a better way to engage your prospects. We also recognize that however good the maker’s intentions, technology can amplify the ability to cause great harm. That’s why we’ve established this policy. We feel an ethical obligation to counter such harm: both in terms of dealing with instances where RevvedUp is used (and abused) to further such harm, and to state unequivocally that the products we make at RevvedUp are not safe havens for people who wish to commit such harm. If you have an account with any of our products, you can’t use them for any of the restricted purposes listed below. If we find out you are, we will take action.

Restricted purposes

  • Violence, or threats thereof: If an activity qualifies as violent crime in the United States or where you live, you may not use RevvedUp products to plan, perpetrate, or threaten that activity.
  • Child exploitation, sexualization, or abuse: We don’t tolerate any activities that create, disseminate, or otherwise cause child abuse. Keep away and stop. Just stop.
  • Hate speech: You cannot use our products to advocate for the extermination, domination, or oppression of people.
  • Harassment: Intimidating or targeting people or groups through repeated communication, including using racial slurs or dehumanizing language, is not welcome at RevvedUp.
  • Doxing: If you are using RevvedUp products to share other peoples’ private personal information for the purposes of harassment, we don’t want anything to do with you.
  • Malware or spyware: Code for good, not evil. If you are using our products to make or distribute anything that qualifies as malware or spyware — including remote user surveillance — begone.
  • Phishing or otherwise attempting fraud: It is not okay to lie about who you are or who you affiliate with to steal from, extort, or otherwise harm others.
  • Spamming: No one wants unsolicited commercial emails. We don’t tolerate folks (including their bots) using RevvedUp products for spamming purposes. If your emails don’t pass muster with CAN-SPAM or any other anti-spam law, it’s not allowed.
  • Cybersquatting: We don’t like username extortionists. If you purchase a RevvedUp product account in someone else’s name and then try to sell that account to them, you are cybersquatting. Cybersquatting accounts are subject to immediate cancellation.
  • Infringing on intellectual property: You can’t use RevvedUp products to make or disseminate work that uses the intellectual property of others beyond the bounds of fair use.

While our use restrictions are comprehensive, they can’t be exhaustive — it’s possible an offense could defy categorization, present for the first time, or illuminate a moral quandary we hadn’t yet considered. That said, we hope the overarching spirit is clear: RevvedUp is not to be harnessed for harm, whether mental, physical, personal or civic. Different points of view — philosophical, religious, and political — are welcome, but ideologies like white nationalism, or hate-fueled movements anchored by oppression, violence, abuse, extermination, or domination of one group over another, will not be accepted here.

How to report abuse

For cases of suspected malware, spyware, phishing, spamming, and cybersquatting, please alert us at support@revvedup.ai.

For all other cases, please let us know by emailing support@revvedup.ai. If you’re not 100% sure if something rises to the level of our use restrictions policy, report it anyway.

Please share as much as you are comfortable with about the account, the content or behavior you are reporting, and how you found it. Sending us a URL or screenshots is super helpful. If you need a secure file transfer, let us know and we will send you a link. We will not disclose your identity to anyone associated with the reported account.

Someone on our team will respond within one business day to let you know we’ve begun investigating. We will also let you know the outcome of our investigation (unless you ask us not to, or we are not allowed to under law).

*This policy and process applies to any product created and owned by RevvedUp AI Ltd.

Security Overview

Last updated: June 27, 2024

We protect your data.

All data are written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.

Your data are sent using HTTPS.

Whenever your data are in transit between you and us, everything is encrypted, and sent using HTTPS. Within our firewalled private networks, data may be transferred unencrypted.

Any files which you upload to us are stored and are encrypted at rest. Our application databases are generally not encrypted at rest — the information you add to the applications is active in our databases and subject to the same protection and monitoring as the rest of our systems. Our database backups are encrypted using GPG.

Full redundancy for all major systems.

Our servers — from power supplies to the internet connection to the air purifying systems — operate at full redundancy. Our systems are engineered to stay up even if multiple servers fail.

Sophisticated physical security.

Our state-of-the-art servers are protected by biometric locks and round-the-clock interior and exterior surveillance monitoring. Only authorized personnel have access to the data center. 24/7/365 onsite staff provides additional protection against unauthorized entry and security breaches.

Regularly-updated infrastructure.

Our software infrastructure is updated regularly with the latest security patches. Our products run on a dedicated network which is locked down with firewalls and carefully monitored. While perfect security is a moving target, we work with security researchers to keep up with the state-of-the-art in web security.

We protect your billing information.

All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on a PCI-Compliant network.

Constant monitoring

We have a team dedicated to maintaining your account’s security on our systems and monitoring tools we’ve set up to alert us to any nefarious activity against our domains. To date, we’ve never had a data breach.

We also audit internal data access. If a RevvedUp employee wrongly accesses customer data, they will face penalties ranging from termination to prosecution. Again, to our knowledge, this hasn’t happened.

We have processes and defenses in place to keep our streak of 0 data breaches going. But in the unfortunate circumstances someone malicious does successfully mount an attack, we will immediately notify all affected customers.

Have a concern? Need to report an incident?

Have you noticed abuse, misuse, an exploit, or experienced an incident with your account? Please email us at security response page for details on how to securely submit a report.

A fair refund policy

Last updated: June 27, 2024

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products* for any reason, just contact our support team and we’ll take care of you.

Examples of full refunds we’d grant.

  • If you were just charged for your next month/year of service but you meant to cancel, we’re happy to refund that extra charge.
  • If you forgot to cancel your account a couple months ago and you haven’t used it since then, we’ll give you a full refund for a few back months. No problem.
  • If you tried one of our products for a couple months and you just weren’t happy with it, you can have your money back.

Examples of partial refunds or credits we’d grant.

  • If you forgot to cancel your account a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
  • If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn’t end up using the extra features we’d consider applying a prorated credit towards future months.
  • If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.

*This policy applies to any product created and owned by RevvedUp AI Ltd.