We want to work with colleagues who share those same values, to integrate them into the daily fabric of our work.
Radical Candour and Integrity
- Embrace direct communication and honesty.
- Encourage everyone to speak up and share their thoughts openly, while always maintaining respect and empathy.
- Prioritise integrity in all interactions and decisions.
Bias for Action
- Act swiftly and decisively, preferring action over indecision. Ask forgiveness over permission.
- Cultivate an ownership mentality: tackle problems head-on instead of passing them along.
- Ensure everyone contributes to building the company's vision, with a "ship it" mentality.
Empathy and Customer Focus
- We only want to work with people who demonstrate empathy and genuine care for colleagues and customers.
- Diversity matters in all its forms. We want to build an inclusive culture where different backgrounds, experiences and thinking thrive.
- Customer service and delivering value is everyone’s responsibility, so we all need to have direct and unfiltered feedback from the market.
Agility and Accountability
- High standards are expected of everyone, we should all be pushing ourselves and each other to get better every day.
- We encourage a growth mindset and curiosity, demonstrated through continuous learning and improvement.
- Prefer async communication to minimise unnecessary meetings and enhance productivity.
Playful Collaboration
- Foster a vibrant and supportive community where team members feel comfortable sharing, connecting, and having fun.
- Encourage playful interactions to build stronger relationships and a positive work environment.
- Value frequent public praise and recognition to celebrate achievements.
