RevvedUp is an exciting early-stage startup revolutionising the sales and marketing landscape for B2B SaaS companies. We recently raised our first round of funding and are on a high-growth trajectory.
We stand for doing sales differently - an approach we call Value-Led Growth.
Our mission is to help go-to-market teams create consistently relevant and valuable content for their prospects. This enables our clients to be buyer centric at every step of the journey and ensure they are always adding value.
We’re seeking high-energy, entrepreneurial individuals who thrive on full ownership and a bias to action. Huge bonus if you’re passionate about shaping the future of go-to-market technology with applied AI.
If this sounds like you, join us on our journey to transform how GTM teams operate and achieve success by giving more value to their prospects!
Role Overview
As our first Customer Success Manager, you will play a crucial role in ensuring our customers achieve their desired outcomes through our platform. You’ll be responsible for onboarding new clients, providing ongoing support, and driving product adoption.
Your ultimate goal will be to build strong relationships, minimise churn, and turn customers into advocates for RevvedUp through helping them to achieve their goals.
Key Responsibilities:
- Client Onboarding: Lead the onboarding process for new customers, ensuring a smooth and successful implementation of RevvedUp. Provide training and resources to get them up and running quickly.
- Relationship Management: Develop and maintain strong, long-lasting relationships with customers. Understand their goals, challenges, and needs to ensure they derive maximum value from our product.
- Proactive Support: Regularly check in with customers to identify and address any issues or questions. Provide proactive support and guidance to help them achieve their business objectives.
- Product Adoption: Drive product adoption and usage by educating customers on best practices and new features. Conduct regular reviews to ensure they are leveraging the platform effectively.
- Customer Feedback: Collect and analyse customer feedback to inform product development and improvement. Serve as the voice of the customer within the company, advocating for their needs and priorities.
- Minimise Churn: Identify at-risk customers and develop strategies to mitigate churn. Work closely with the sales and product teams to address any concerns and ensure customer satisfaction.
- Upselling & Cross-selling: Identify opportunities to expand our footprint within existing accounts. Collaborate with the sales team to upsell and cross-sell additional features and services.
- Community Engagement: Foster a sense of community among our users. Working with our Content & Community Manager, facilitate peer-to-peer connections, host user groups, and organise events to promote knowledge sharing and networking.
- Metrics & Reporting: Track and report on key customer success metrics, such as customer health scores, retention rates, and NPS. Use data to drive continuous improvement in our customer success strategy.
- Own the Knowledge Base: Continuously update and expand the knowledge base to help scale self-support for clients, including both video and written tutorials on how to use the product and get most value from it.
- Continuous Improvement: Each week, improve at least one element of our email and landing page templates to produce higher quality outputs and increased engagement/conversions for our clients.
Desired Experience:
- Proven Experience: 3-5 years of experience in customer success, account management, or related roles within the SaaS or tech industry.
- Strong Relationship Skills: Ability to build and maintain strong relationships with customers at all levels, from end-users to executives.
- Customer-Centric Mindset: Passionate about delivering exceptional customer experiences and driving customer success.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to quickly identify issues and develop effective solutions.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex ideas simply and clearly.
- Technical Aptitude: Comfortable with technology and able to quickly learn and effectively use new tools and software.
- Self-Starter: High energy, entrepreneurial mindset with a passion for taking full ownership and driving results in a fast-paced startup environment.
- Collaboration: Strong team player who can work effectively across departments to achieve shared goals.
Benefits:
- First on the Ground: A unique opportunity to truly own the customer success function at an early-stage business, shaping the entire customer journey and building a team from the ground up.
- Competitive Salary: Up to £40,000 base salary + bonus
- Equity Options: Opportunity to own a part of RevvedUp and share in our success.
- Flexible Working: Enjoy the flexibility of remote work with occasional travel to London for team meetings and events.
- Annual Company All Hands Abroad: As a remote-first business, we will host an annual get-together for all employees in an exciting destination.
- Professional Development: Access to learning and development resources and budget to enhance your skills and career growth.
- Technology Budget: We’ll provide you with the equipment needed to be comfortable and successful in your role.
- Dynamic Environment: Be part of a vibrant, high-energy team that values innovation, creativity, and collaboration.
- Impactful Role: Play a key role in shaping the future of RevvedUp and driving the success of our customers.
If you're passionate about customer success, building strong relationships, and driving results in a dynamic startup environment, we’d love to hear from you!
Join us at RevvedUp.ai and help revolutionise the way go-to-market teams harness the power of content to add value to their prospects and drive more efficient growth.
To Apply: Please send your CV to careers@revvedup.ai
